AI Chatbots
AI chatbot development around your users and rules
Customers and staff ask recurring questions that depend on your information. We build custom AI chatbots around approved sources and clear boundaries, with a route to a person when needed. Our Canadian team designs the conversation and tests responses with your subject matter experts.
Partners
Microsoft Solutions Partner Data & AI
Claude Partner Network
Build a useful conversation around a clear job
Build an assistant for a defined audience and purpose. Knowledge sources, access, response checks, and any business-system actions are agreed before development.
We map questions, define sources and limits, then prototype and test conversations. Escalation and ongoing content ownership are planned before launch.
What your chatbot can include
- Website or app chat interface
- Answers grounded in approved information
- Source references where applicable
- Audience and access rules
- Guided questions and next-step support
- Human escalation and contact routes
- Scoped connections to business systems
- Response evaluation and quality checks
- Conversation feedback and usage reporting
- Content update and administration guidance
Make routine help easier to reach
Featured AI chatbot benefits
Reduce repeated questions for your team
Help people find routine answers themselves, freeing staff to handle more complex requests.
Help users find the next step
Bring relevant guidance into the conversation so people spend less time searching or waiting for a reply.
Keep the experience aligned with your information
Define sources, boundaries, and review measures so the assistant can be checked and improved as needs change.
An assistant helping people navigate registration
College of Registered Nurses of Alberta · Registrant assistant
An AI assistant that answers registrant questions from CRNA’s own pages
Questions about custom AI chatbots
How is this different from an AI knowledge portal?
An AI knowledge portal focuses on finding answers across an agreed knowledge foundation. A custom chatbot starts with a specific audience and conversation, which may include guidance or scoped system actions. The two can share a knowledge foundation.
Can it take actions in our systems?
Yes, within agreed limits. Actions such as starting a request or checking a status need supported interfaces and appropriate access. We define permissions, validation, and confirmation steps, so the assistant never has unrestricted control.
How do you handle wrong or uncertain answers?
We define approved sources, representative test questions, and expected behaviour when information is missing. Response checks, feedback, and human escalation support the experience. We measure the agreed tasks rather than promising that an AI system will always be correct.
Can we use the AI tools or models we already have?
Usually, yes. We assess your current tools alongside user needs, data access, hosting requirements, and provider terms. The model is one part of the system. Tool licences and model usage costs are separate from custom development.
Who owns the chatbot and maintains its information?
You own the custom work product, with agreed licence rights for pre-existing tools and separate terms for third-party services. Your organization names content owners. We provide scoped handover and can arrange ongoing application support separately.
Tools we work with
AI platforms and models
Using something else? We can work with your existing technology and help you find the right way forward.
Planning an AI chatbot?
Tell us who needs help, which questions repeat, and what a useful answer should lead to. We’ll help you plan a focused first assistant.
Real people, here to help
We’ll get back to you within one business day
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