Building a Digital Workplace With Legal Aid Alberta
Microsoft 365, SharePoint, and Teams
Intranet and Employee Portal Development
About the client
The Legal Aid Society of Alberta (LAA) is a not-for-profit organization that provides affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense.
LAA’s mission is to provide legal services and expertise to individual Albertans and the legal community to support fairness in the justice system.Visit Legal Aid Alberta’s website
LAA required the redevelopment of its intranet site, ‘The Loop’, in a way that the Communications and Human Resources teams could manage changes and build on it for years to come. The redevelopment needed to be integrated with Microsoft 365 to leverage SharePoint Online, OneDrive, Microsoft Teams, and Azure Active Directory. It had to have an easy-to-use interface and content management functionality that would allow quick updates of content with no need for custom coding.
When Punchcard and LAA began our partnership for this project, the current iteration of ‘The Loop’ was onerous to update and difficult to navigate. Internal LAA employees felt both overwhelmed and confused when trying to find information relevant to their roles and business functions.
- Eliminated duplication of content by connecting with the public facing website.
- Improved site navigation using a hub intranet model.
- Internal champions trained to manage content for business units.
- Reduced time spent updating content due to improved approval workflows.
- Consistent internal branding.
- Enhanced internal communication and collaboration.
The Punchcard team was with us every step of the way for our intranet redesign. We are grateful for their insights, expertise, and guidance throughout the project. Our team members LOVE their new Loop!”
Understand the users. Get facts, not assumptions.
Define user needs by focusing on what they say, think, do, and feel.
User personas to define the target user and keep them top of mind.
Iterate, iterate, iterate
Create wireframes to visualize an initial site layout and gather user feedback.
Early design iterations
Project by the numbers
7department publishing sites
25trained internal champions
We proposed a redevelopment of ‘The Loop’ that leveraged all the current Microsoft 365 technologies and organized the content in a way that met the needs of the individual users and distinct LAA business units. Additionally, a new governance plan was implemented where each business unit was assigned a champion who was trained to add and edit content on their section of the intranet, thereby reducing the workload for the Communications and Human Resources staff.