Case Study

Building a well-oiled digital machine at ENT

How we used Microsoft Teams to improve processes and maintain high levels of user adoption.

Client

Services

Intranet and Employee Portal Development

Platforms

Microsoft SharePoint Online, Office 365

The Overview

With the narrowed focus to ENT Oilfield, the leadership team felt it was a good time to migrate their SharePoint Classic intranet, Jack, to SharePoint Online, which had a host of beneficial new features, and to figure out ways to improve the user experience and usability.

At ENT, there are multiple processes and communications between field service staff and the central offices. Most of these involve some form of manual data capture and then manual digitization. So we wanted to find a way to make these processes more efficient and hopefully automate part of them. But the real kicker—the field service teams refuse to use email.

So, how might we use software to make operations more efficient for the office staff, but in such a way that the field staff would be willing to adopt?

Impact by the Numbers

“Using Teams as the ‘window’ into Microsoft 365 provides a consistent approach for field staff as we tackle transformational shifts in our processes, while ensuring that office staff maintain full ownership.”

Whitney Shaw

1

hub modern intranet

7

sites

22

collaboration sites

25

trained champions

300+

users

100+

SharePoint pages

The Solution

Working with ENT, we were able to help them digitize and automate a lot of their processes, and we did it in a way that fit within their culture and constraints. But when we reflect back on this project, the outputs are these streamlined functions, new communication channels, and improved processes, but the true outcome of the project was transforming the culture and mindset of the field and office teams.

“We have now automated processes that used to require multiple touch points and data entry. Punchcard understood the importance of buy in, and created user friendly solutions that have improved compliance and productivity.”

Glen Fleming

About ENT Oilfield

ENT Oilfield is an Alberta-based company that specializes in innovative industrial lifting and hauling solutions. With one of the largest picker truck fleets in Western Canada, ENT has several field service teams working across multiple locations at any given time.

ENT Oilfield used to be part of a larger organization, ENTREC, that went through an aggressive M&A phase, acquiring multiple companies to build out a better offering for their customers. As ENTREC right-sized itself, ENT Oilfield was spun out to new local owners. The goal for the new owners was to  narrow ENT’s scope so that they could build more a more streamlined and competitive foothold in the industrial picking and hauling industry.